How to get your customers to talk to you Owning a small business can be tough. There are so many things to worry about, like getting customers, keeping up with the competition, and making sure your employees are happy. But you know what? One of…
Tips for Building a Customer-Centric Culture in Your Business As a business owner, your customers are the backbone of your business. They are the ones who provide you with feedback, sales, and referrals, which is a pretty compelling reason to create a customer-centric culture in…
This week is Mental Health Awareness Week and it’s the perfect opportunity for us to start a conversation about mental health in the workplace. With us spending a significant portion of our lives at work, it’s important we feel our workplace is a trusted environment…
Work SMARTER not HARDER I am often asked by business owners whether business coaching won’t just create more work for them. My answer? Yes! In the short term, but longer term it helps them work more efficiently and free up time to focus on what…
Conflict is inevitable in any workplace, but it’s how you handle it that can make all the difference. Now, while you may not like conflict, many of us don’t after all, it’s important to recognise that conflict isn’t always a bad thing. In fact, it…
As a small business owner, you’ve probably got a lot on your plate. Managing employees, handling finances, and keeping customers happy can be overwhelming. But did you know that one simple thing you can do can help make all of these tasks easier? Having an…
Today, we’re going to talk about something that is topical and crucial to the success of any business – creating a diverse and inclusive workplace. Why does diversity matter? What steps can you take to promote inclusion, and how do you create a culture that…
If you are a small business owner looking to stay on top of your finances and ensure the success of your business, then you need to know about cash flow. In a nutshell, cash flow is the amount of money coming in and going out…
Setting Financial Goals for Your Small Business The thing is, I often chat with small business owners who feel overwhelmed by the numbers in their business and aren’t too clear on how to set financial goals or even track their progress towards them. I hope…
Are you looking to get a better understanding of your business’s financial health? Then you need to know about the balance sheet. A balance sheet is a financial document that gives you a quick snapshot of your business’s assets, liabilities, and equity at a specific…
So, you’re a small business owner and you want to know what a profit and loss statement is and why it matters. Well, here’s a simple explanation that might help. A profit and loss statement, also known as an income statement, is a financial document…
I know some business owners who are driven mad just by the very thought of processes. Here’s how some of them think: It’ll stifle the way I do business, I prefer to go with the flow. Why put all that time into implementing systems when…
