Creating value for your clients Being in business can be tough and no more so than in this challenging economic climate. Often, it is just simply not enough to offer great customer service. Customers are looking for more for their money every day. They are…
Creating Raving Fans Raving fans are customers who are so over the moon with your business and the service you provide that they will not only tell all their friends and colleagues about you but, actually bring them to you and help you make sales…
How to get your customers to talk to you Owning a small business can be tough. There are so many things to worry about, like getting customers, keeping up with the competition, and making sure your employees are happy. But you know what? One of…
Consistency is key to client retention If you’re anything like me, you want to see your business grow and succeed. But, have you ever wondered what the key to retaining clients is? Well, I’m here to tell you that the answer is consistency. Consistency is…
When Times are Tough, Service Matters Most…More Than Ever… There seems to be a constant stream of bad news at the moment. In the course of a few short months, we lost our respected and much-loved Queen, we’ve had two new PMs, the Pound took…
